|
|
|
|
FAQsI want to buy a gift for a friend or relative, but don't know what to buy them - can I get any help? Yes- Change Trains are happy to advise you with your gift, simply call or e-mail us, without any obligation to buy, for a chat. Is every product on your website in stock now? Most products are available straight away, we will be in contact as soon as you make your order if there is any difference in the delivery timings stated in our terms and conditions. My order has arrived and I think there may be a fault, what shall I do? In the unlikely event that there is a problem with your order, please refer to our Terms and Conditions. Every Locomotive is tested before dispatch to ensure 100% customer satisfaction. Every item is visually checked before dispatch. Do you sell second hand items? Yes- We have a limited range of second hand items, we do not guarantee the condition of any second hand item though we will advise you of any significant wear to an item before dispatch. Is your website secure? Yes, please see our Security page I need an item urgently, can you help? Yes- We will do everything we can, We can arrange express delivery (Further P&P costs may apply) of any item that is in stock to ensure your item arrives on time. Can I visit Change Trains? Unfortunately not at present. Change Trains is purely online at the moment. We hope to have showrooms available within Worcestershire and West Midlands very shortly. If you require assistance at all, please don't hesitate to call us. Change Trains |